Latest Blog Posts
How to choose the right contact center technology With Open-Source based Solutions, a big challenge is that reliance on “the wisdom of the crowd” typically means that no one takes the responsib ...
In our latest customer success story fact sheet, we describe the implementation of our nGAGEMENT solution at Canada’s largest independent contact center and leading Business Process Outsourcing ( ...
Contact centers have undergone an irreversible evolution over the last decade. As evidence of that, the results of the latest Global Contact Center Benchmarking Report confirm a continued, dramat ...
Player Types – Introduction The following player types are universally accepted within the Gamification industry, and are based on the original model defined by Richard A. Bartle back in 1996. I ...
In our latest Contact Center whitepaper, we explain how to ensure both the strategic and operational initiatives in your customer service center need to be considered for effective optimization. ...
The nGAGEMENT fact sheet provides a quick checklist of nGUVU’s Gamification and Machine Learning Contact Center solution. When considering a Gamification solution, make sure you select a platform ...
Intrinsic vs. Extrinsic motivation – What are the important differences? Psychologists have established clinical viewpoints for approaching motivation, including one method that involves looking a ...
Gamification and Machine Learning are the foundational elements of a successful employee engagement strategy. Join us for this enlightening 30-minute session as we discuss the use of Gamification ...