Industry: High Technology
nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to create sustained agent engagement in contact centers. We bring over 30 years of experience in contact center operations and technology to our customers. Our extensive knowledge of the industry drives our commitment to revolutionizing contact centers by putting the agent at the center of success.
nGAGEMENT uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. Our software motivates agents to achieve their objectives by immersing them in a fun game-like environment. The result is higher agent engagement, productivity, employee and customer satisfaction, as well as improved contact center agent recruitment, lower turnover, and a sense of community and collaboration among agents.